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Payment Options

At Neighborhood HealthSource, it’s our mission to make sure everyone has access to high-quality, affordable medical care. We accept most private insurance plans, as well as public insurance such as Medical Assistance/Medicaid/Medicare. We also serve patients without insurance.

We know that navigating payment options can be challenging. NHS has on-site Patient Access Coordinators (PACs), who are available for FREE in-person or virtual appointments to help patients apply for insurance programs or our sliding fee scale. Call 612-588-9411 to schedule an appointment with a PAC today!

For patients without insurance (uninsured) or who cannot afford their deductibles or copays (under-insured), we offer our services on a sliding fee scale based on income and family size. As a Federally Qualified Health Center, we are required to offer our services on a sliding fee scale to make them affordable for everyone. We strongly encourage that patients without insurance apply for the sliding fee scale. If you are eligible, your cost of care will be significantly lower.

Sliding Fee Scale

We believe everyone has a right to great healthcare, and ability to pay shouldn’t keep patients from getting the care they need. That’s why Neighborhood HealthSource has a sliding fee scale, based on income, to make our services accessible to all.

How it works:
Our sliding fee scale operates on a flat fee system. This means that depending on your income and family size, a visit to the clinic will cost $20, $35, $50, or $75. We are one of the few providers in the area to offer this opportunity, and we truly want our patients to take advantage of it, and encourage all patients to apply. We have staff available to help you with your application. The sliding fee is available to patients with and without insurance.
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How to apply:

Our front desk staff is happy to help you apply for the sliding fee scale during your visit to the clinic. If you plan on applying, please make sure to bring one of the following documents to your appointment as proof of income for your household:

  • All pay stubs from the last 30 days
  • A printout of unemployment payments 
  • A copy of your most recent income tax form
  • Last year’s IRS W2 forms from each employer

Your household income is used to determine what your flat fee for services will be. Please bring proof of income documentation for all members of the household.

You can also fill out the application form online before you come in for your appointment. To fill the application electronically, visit our forms page.

Need help?

We have Patient Access Coordinators (PACs) to help you apply for the sliding fee scale. To schedule an appointment with a PAC, please call our main line at (612) 588-9411. When you meet with a PAC, make sure to bring one of the proof-of-income documents listed above.  If you do not have one of those items, you may still be eligible for the sliding fee scale, and a PAC can help determine your next steps.

PACs can also help you get health insurance. They can give you information about insurance options, help you apply for Medical Assistance and other state-funded plans, help you use available tax credits to reduce the cost of insurance, and help you navigate the MNSure state marketplace. PACs are experienced with the complicated world of health insurance so you don’t have to be. Appointments with PACs are available in English and Spanish. Make an appointment today by calling (612) 588-9411.
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Payment Policy

For patients on the sliding fee scale, full payment of your fixed fee is due at the time of your visit. Your cost will be $20, $35, $50, or $75, depending on eligibility. If you are unable to make the full payment upon check-in, we will accept a partial payment if you set up a payment plan to pay your fee over time. You must be making payments on your payment plan in order to be seen for future visits.

For uninsured patients who have not completed a sliding fee application or do not qualify for a sliding fee discount, you will be required to pay $75 at the time of your visit. In addition to this initial payment, you will be billed for the balance of fees incurred during your visit. If your account balance reaches $300 or more, you will be required to make a payment to bring your account balance to under $300 before you can be seen by a provider. You can also make a payment plan to address your account balance.
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Note: If a patient has an account balance of over $300 and is experiencing an urgent condition, or is a pregnant mother, they will be seen for treatment regardless of their account balance.

For patients using health insurance, co-pays are due at the time of visit.

Mission & Services

Neighborhood HealthSource provides a full range of primary medical and behavioral healthcare services at four clinics in Minneapolis and the north metro. We work hard to make sure everyone in our communities can access the care they need.

We are committed to treating all patients, with and without health insurance, and believe that cost should never be a barrier to care.

Payment Options

Providing care that our patients can afford is vital to our mission. We have an income-based sliding fee program for patients with and without insurance.
Online bill pay is now available! Visit our payment portal to view and pay your bill.

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Call: 612.588.9411

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Copyright © 2018 - 2023 Neighborhood HealthSource

Neighborhood HealthSource is an Federal Tort Claims Act (FTCA) and FSHCAA Deemed Health Center

This health center receives HRSA Health Center Program grant funding under 42 U.S.C. 254b, and has been deemed a Public Health Service employee under 42 U.S.C. 233(g)-(n).

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Neighborhood HealthSource

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