This page is where you can find answers to common questions about our clinics and services. If you can’t find the answer to your question below, please call (612) 588-9411. Our staff is always happy to help!
Neighborhood HealthSource is working hard to keep access to affordable healthcare open to our communities during the COVID-19 outbreak. Visit our COVID-19 Resources page to learn more about our operational changes in response to this public health emergency. Got questions about the COVID-19 vaccine(s)? Visit our COVID-19 Vaccine FAQ page.
Online bill pay is now available! Pay your balance online here.
Making An Appointment
How do I make an appointment?
Please call (612) 588-9411 and a staff member will help you schedule an appointment. If you are already registered as a patient, you can request an appointment using our patient portal
Do NHS clinics take walk-ins?
We prefer patients make an appointment
ahead of time, although we will try our best to accommodate your scheduling needs. We recommend calling early in the morning if you need a same-day appointment. Some types of appointments, including well-child exams, physicals, and family planning appointments require longer visits and so need to be scheduled in advance.
We do host designated walk-in hours four days a week for STI screenings
What should I bring to my first appointment?
Please bring your current health insurance information to your first appointment. If you do not have insurance and would like help getting it, we have Patient Access Coordinators (PACs) who can help you navigate the MNSure marketplace
and enroll in a health insurance plan. PACs can also help you apply for our income-based sliding fee discount. If you would like to apply for our sliding fee discount, please bring one
of the following proof of income documents to your appointment:
- All pay stubs from the last 30 days
- A printout of unemployment payments
- A copy of your most recent income tax form
- Last year’s IRS W2 forms from each employer
Note: Sliding fee discount eligibility is determined by household income. If there is more than one income-earning adult in your household, please bring proof-of-income documentation for all household members.
I need a translator for my appointment. Does Neighborhood HealthSource provide translation services?
Yes! If you or your family members need translation services during a clinic visit, please let the scheduler know when you are making your appointment. We do not recommend relying on family members, friends or private interpreters to assist with your visit because we cannot be certain of their medical language skills. Although you certainly have a right to include such individuals at the time of your visit, we will use staff interpreters to assist with your appointment.
Payment & Insurance
Can I come to an NHS clinic if I don’t have insurance?
Yes! We offer a sliding fee discount to keep our services affordable for everyone, whether or not they have insurance.
Can I use my private insurance at NHS?
Yes! We accept most major insurance plans. If you want to make sure we accept your insurance, please give us a call at (612) 588-9411. If you are low-income and have private insurance you may qualify for our sliding fee discount
to help with your co-pays and deductibles.
Can I use public insurance at Neighborhood Health Source?
Yes! We treat patients who are on Medicare or Medicaid/Medical Assistance.
How much does my visit cost if I am a sliding fee scale patient?
If you have a current sliding fee application on file, your visit will cost $20, $35, $50, or $75 depending on your income and family size. If you want to apply for our sliding fee discount, please call (612) 588-9411 to make an appointment with a Patient Access Coordinator.
What if I don’t have insurance and I am not a sliding fee patient?
We strongly encourage all uninsured patients to apply for the sliding fee discount, because the cost of your care will likely be much less. If you choose not to apply, then you are responsible for paying the total amount for the services you receive at NHS. For uninsured patients who are not using our sliding fee scale or are not eligible, your cost of visit will be $75, due at the time of the appointment. You will be billed for the remainder of costs incurred during your visit.
How do I pay my bill?
If you need to pay a bill there are several options available to you, which you can view on our Pay a Bill page. Click here to pay your bill online.
Getting to Our Clinics
Where are your clinics located?
We have four clinic locations in North and Northeast Minneapolis and the North Metro.
- Central Clinic: 2301 Central Ave, Minneapolis, MN 55418
- Fremont Clinic: 3300 Fremont Ave N, Minneapolis, MN 55412
- North Metro Clinic: 10081 Dogwood St NW #100, Coon Rapids, MN 55448
- Sheridan Clinic: 342 13th Ave NE, Minneapolis, MN 55413
Is there parking available at your clinics?
Yes! There is free on-site patient parking at all four of our clinic locations.
Are your clinics accessible by transit?
Our Minneapolis locations are accessible by Metro Transit
Central Clinic is on the 10 bus route and within blocks of the 32 bus route. Fremont Clinic is on the 5 bus route and 1 block from the 32 bus route. Sheridan Clinic is within several blocks of the 11 and 30 bus routes.
North Metro Clinic is serviced by limited transit, including the Metro Transit 854/852/850 and 805 bus routes from downtown Minneapolis. These routes operate on limited schedules, so plan your visit to North Metro Clinic accordingly if you will be relying on transit.
What if I need help securing transportation to the clinic?
We can help you arrange transportation to your appointment. Sliding fee patients may be eligible for transportation assistance for their clinic visits. Please call us at (612) 588-9411 to speak to a Patient Access Coordinator (PAC). You may also be eligible for transportation assistance through your insurance plan. If you need help navigating your health insurance, our PACs can assist you.